Get in touch
Contact
Most questions are answered faster by the structured routes below than by email. Try the self-service options first — if your question is not covered, use the appropriate contact route.
Before you email — try these first
Something on a school or adviser page looks wrong
Data corrections have a dedicated structured form. Corrections are reviewed faster than email.
I want to report a concern about a provider
Provider concerns are investigated by the trust and safety team and kept confidential.
I want to understand how advisers are ranked
The full ranking methodology is publicly documented.
I want to understand how providers are screened
The eight-stage screening process is documented in full.
I want to know how advisers are paid
Three fee models are explained with structured ✓/✕ disclosures.
Contact routes
Use the route that matches your situation. Include what's listed under "what to include" — incomplete emails take longer to process.
Data corrections
For: Students, parents, providers
A tuition figure, admission requirement, ranking, or program detail is incorrect or out of date and the correction form is not working.
What to include
- →The URL of the page containing the error
- →The specific data point that is wrong
- →What the correct value is and where you found it (source URL, document, or institution reference)
Response: Acknowledged within 2 business days. Corrections go live within 5 business days of verification.
Provider concerns
For: Students, parents
A provider misled you, failed to deliver a service, or engaged in conduct you believe violates Vianorr standards. Use this route only if the structured concern form is not working.
What to include
- →The provider's name or profile URL
- →The category that best describes your concern
- →A description of what happened
- →Any documentation: screenshots, receipts, email correspondence
Response: Acknowledged within 3 business days. Status updates at the close of each investigation stage.
Institution enquiries
For: Universities and colleges
Data correction, agent relationship verification, or institution product enquiry. Use your institutional email address — requests from personal addresses cannot be processed for verification submissions.
What to include
- →Your institution name
- →Your contact email at your institutional domain
- →The nature of your enquiry (data correction, agent verification, or product question)
Response: Acknowledged within 3 business days. Verification submissions reviewed within 10 business days of complete documentation.
Provider support
For: Registered providers
A question about your provider account, profile, verification status, subscription, or a booking dispute.
What to include
- →Your provider account email
- →The URL of your Vianorr profile
- →A description of the issue or question
Response: Professional and Agency subscribers: 1 business day. Basic subscribers: best effort.
Media and press
For: Journalists, researchers
Interview requests, research partnerships, or press enquiries about Vianorr Education.
What to include
- →Your name and publication or organisation
- →The nature of your enquiry
- →Your deadline, if time-sensitive
Response: Best effort — typically within one week.
General enquiry
For: Everyone
Your question does not fit any category above.
What to include
- →A description of your question or situation
Response: Best effort — typically within one week. Questions that belong in a structured route above will be redirected.
Vianorr Education is a small team. We do not have a phone line. Response times above are targets, not guarantees. For urgent provider concerns (e.g. a provider requesting payment outside the platform, or immediate safety concerns), include "URGENT" in your subject line.