Transparency
How provider screening works
Every provider listed on Vianorr Education passes an eight-stage review before their profile goes live. Here is exactly what that review covers — including what we check, what we do not claim, and how status is maintained after listing.
What Vianorr does not say
We do not market providers as "government-approved education agents." The Government of Canada explicitly states that it does not accredit, qualify, guarantee, or endorse education agents. Our umbrella label is Vianorr Screened — followed immediately by exactly what has been checked.
Verification badges
Each badge on a provider profile corresponds to a specific check. Badges are shown individually — a provider cannot have a badge they have not passed. Hover or tap any badge on a profile to see exactly what was verified.
Identity checked
Vianorr confirmed the individual's identity.
What is verified
- →Government-issued photo ID reviewed
- →Name matches business registration and profile
Business checked
Vianorr reviewed the legal business registration and contact details.
What is verified
- →Legal business name
- →Business registration jurisdiction and number
- →Registered business address
- →Business contact details
- →Corporate website and domain ownership
- →Responsible owner or officer
Institution relationship checked
Vianorr found independent evidence of the claimed institutional relationship.
What is verified
- →Official institution agent directory listing, OR
- →Confirmation from an institutional email domain, OR
- →Current agency agreement, OR
- →Other documentary evidence reviewed by Vianorr
This badge confirms the relationship existed at the time of verification. Institutional relationships change — check the provider's profile for the verification date.
Training credential checked
Vianorr confirmed that the professional completed a named training course or credential.
What is verified
- →Named training program or course
- →Completion date or certificate number reviewed
This badge does not imply that voluntary agent training is a government licence. The Government of Canada does not accredit or endorse education agents.
Compensation disclosed
The provider completed and attested to their compensation disclosure. Their fee model, any institutional commissions, and the institutions they represent are on record.
What is verified
- →Fee model declared and attested
- →Partner institution list submitted
- →Commission arrangements described
Platform history
This provider has a recorded history on the Vianorr platform. Data is generated from platform activity, not self-reported.
What is verified
- →Completed consultations
- →Typical response time
- →Cancellation rate
- →Verified review count
New providers on Vianorr show no platform history. Absence of history is not a negative signal — it reflects recency, not quality.
The eight-stage process
Account and business information
The provider submits their legal and operational identity. This is the foundation for all downstream verification.
- →Legal business name
- →Public brand name
- →Business registration jurisdiction and number
- →Registered business address
- →Corporate website and domain
- →Business email (domain must match website)
- →Owners and directors
- →Countries served
- →Number of counsellors in the practice
Individual counsellors
Every agency must identify the people who actually provide advice. Vianorr does not allow an agency to hide all advice behind one corporate listing.
- →Full name
- →Professional headshot
- →Languages spoken
- →Location and time zone
- →Education specialisation areas
- →Years of experience
- →Training credentials completed
- →Institution relationships (listed per counsellor)
- →Separate regulated credentials (RCIC, paralegal, etc.) where applicable
Services
The provider selects the services they offer from Vianorr's service taxonomy and creates individual service offerings.
- →Service categories from the Vianorr taxonomy
- →Per-offering: service name, intended client, deliverables, exclusions
- →Duration and process
- →Price or free status
- →Payment model (student-paid, commission-funded, or hybrid)
- →Cancellation terms
- →Required student information at intake
- →Whether institutional commissions may be received for this offering
Institution relationships
For each institution the provider claims a relationship with, they must provide evidence. Claims without evidence are not published.
- →Institution name
- →Relationship type (direct agent, through aggregator, etc.)
- →Date the relationship began
- →Expected expiry or review date
- →Documentary evidence
- →Countries or programs the relationship covers
- →Commission rate or confirmation that no commission is received
- →Whether the relationship is direct or through an aggregator
Conduct declaration
The provider formally agrees to Vianorr's marketplace standards. The declaration is on record and referenced in any dispute.
- →No admission guarantees
- →No immigration advice without authorisation
- →No false institutional affiliations
- →No document fraud or alteration
- →No impersonation of institutions or Vianorr
- →No ghostwriting personal statements or academic work
- →No hidden commissions
- →No pressure tactics
- →No buying or incentivising reviews
- →No selling or sharing student data
- →Student access to their own submitted application information
- →Timely cooperation with complaint investigation
Human review
Vianorr reviews the application. Approval is not automatic.
- →Approve — profile goes to Stage 7
- →Request more information — application paused
- →Approve with limitations — profile published with restricted service scope
- →Reject — application closed, reason provided
- →Escalate for enhanced due diligence — additional checks before decision
Probationary publication
New providers publish with a visible status label. They do not receive an artificially inflated position in results merely because they have no complaint history.
- →Profile shows: New on Vianorr
- →No platform history badges until activity accrues
- →Matched to students based on service fit, not history rank
- →Promoted to full status after the probationary period and review
Ongoing review
Screened status is not permanent. Vianorr triggers re-verification automatically when certain events occur.
- →An institution relationship expires
- →The provider changes legal identity or ownership
- →A counsellor leaves the practice
- →A serious complaint is filed
- →A credential expires
- →The provider begins offering a new regulated service
- →Payment identity changes
- →A material claim on the profile changes
What screening is not
Passing Vianorr's review is not an endorsement of any specific provider. It means they have met our minimum transparency, identity, and credential requirements at the time of review. Screened status applies to the date of each check, not permanently.
You should still evaluate providers based on your own needs, the services they offer, their fee model, and whether their specialisms match your situation.